Terms and Conditions

Welcome to Xeno. By accessing or using our website and mobile application (“Xeno”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

Use of the Platform

By using Xeno, you confirm that: You are at least 18 years old or using the platform under proper supervision You will provide accurate and complete information You will not use the platform for any illegal or unauthorized activities

Account Responsibility

Users are responsible for maintaining the confidentiality of their account credentials Any activity conducted through your account is your responsibility Xeno reserves the right to suspend or terminate accounts for suspicious or fraudulent activity

Orders & Payments

All orders are subject to availability and confirmation Prices and offers may change at any time without prior notice Payments must be completed using approved payment methods Xeno reserves the right to cancel any order due to pricing errors or stock issues

Delivery Policy

Delivery timelines may vary depending on location and product availability Xeno is not liable for delays caused by external factors (e.g., courier issues, natural events)

Return & Refund

Customers may request returns under applicable conditions Refunds will be processed within 7 to 10 working days after approval Detailed return conditions are outlined in our Return & Refund Policy

Offers, Cashback & Rewards

Cashback, reward points, and referral income are subject to specific terms Xeno reserves the right to modify or cancel any offer at any time Misuse or abuse of offers may result in account suspension

Privacy & Security

User information is handled securely and in accordance with our Privacy Policy Users must not attempt to breach or misuse the platform’s security

Limitation of Liability

Xeno shall not be held liable for: Any indirect or incidental damages Losses caused by misuse of the platform Service interruptions beyond our control

Changes to Terms

Xeno reserves the right to update or modify these Terms and Conditions at any time. Continued use of the platform means you accept those changes.

Final Note

By using Xeno, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.