Shipping & Returns Policy

At Xeno, we strive to provide a smooth and reliable shopping experience by ensuring timely delivery and a transparent return process.

Shipping Policy

We aim to deliver your orders as quickly and efficiently as possible.

Delivery Timeframe

Inside Dhaka: Orders are delivered within 5 working days from confirmation Outside Dhaka: Orders are delivered within 10 working days, depending on location

Shipping Notes

Delivery timelines may vary due to external factors such as logistics delays, weather conditions, or high demand Orders are processed after successful confirmation and verification Customers will be notified in case of any unexpected delays

Returns Policy

We accept return requests under the following conditions: The product is damaged, defective, or incorrect upon delivery The return request is made within a reasonable time after receiving the product The item is unused and returned in its original condition and packaging

Non-Returnable Items

Used or damaged items caused by the customer Products without original packaging Items marked as non-returnable

Refund Process

Once your returned item is received and approved: Refunds will be processed within 7 to 10 working days Refunds will be issued via the original payment method or as store credit (if applicable)

Final Note

By placing an order with Xeno, you agree to the shipping timelines and return conditions stated in this policy.