Return & Refund Policy

At Xeno, we are committed to ensuring customer satisfaction by providing a reliable and transparent return and refund process.

Return Eligibility

Customers may request a return under the following conditions: The product is damaged, defective, or incorrect upon delivery The return request is made within a reasonable time after receiving the product The item is unused and in its original packaging (if applicable) ⏱️ Return & Refund Timeline Customers are required to submit their return request through their account within 7–10 days of receiving the product, in accordance with our return policy.” Once a return request is approved and the product is received by us, the refund process will be completed within 7 to 10 working days.

Refund Method

Refunds will be processed through the original payment method or as per company policy. In some cases, refunds may be issued as wallet balance or store credit.

Non-Returnable Items

Certain items may not be eligible for return, including: Used or damaged products (caused by the customer) Items without original packaging Products marked as non-returnable

Note

Xeno reserves the right to approve or reject any return request based on the condition of the product and compliance with our policy.